(4.3 / 5)1863+ Ratings

PonyCap UK Reviews

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Overall Rating

4.3
8 Reviews
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About PonyCap UK

Ponycap.co.uk is a company that sells caps. They offer discounts on their products, with the discount rate increasing with the number of items purchased. However, there are numerous customer complaints about the company. Customers have reported that the caps are not made of 100% wool as advertised, but are instead made of 100% acrylic. There are also complaints about poor customer service, with customers being asked to pay for return shipping even when the company has shipped the wrong item. Some customers have reported not receiving their orders at all. There are also reports of unauthorized transactions being made by the company. Overall, the company has a poor reputation among its customers.

Customer ratings by feature

  • Price & Quality
    4.5
  • Shipping & Delivery
    4.5
  • Customer Service
    4.7
  • Good Value
    4.5
  • Return Policy
    4.5

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PonyCap UK Customer Reviews (8)

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Thomas Schreiber
Thomas Schreiber
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Feb 22, 2023
Erma Lewis
Erma Lewis
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Feb 21, 2023
Dominic Newman
Dominic Newman
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Feb 21, 2023
April Rosenthal
April Rosenthal
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Feb 20, 2023
Hannah Wyatt
Hannah Wyatt
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Feb 20, 2023
Scarlett Cartwright
Scarlett Cartwright
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Feb 19, 2023
Jannine Kreuze
Jannine Kreuze
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Feb 18, 2023
John Fusco
John Fusco
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Feb 18, 2023

PonyCap UK Customer’s Q&A

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PonyCap UK FAQs

FAQ

Does PonyCap UK offer international shipping?

Yes, they deliver overseas to most countries.
FAQ

Does PonyCap UK offer free delivery?

They offer Free Standard Shipping for all orders worldwide.
FAQ

What payment methods does PonyCap UK accept?

They accept payment via credit card, debit card, and PayPal.
FAQ

What is PonyCap UK's return policy?

Their refund policy is 30 days after delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.
FAQ

What is PonyCap UK's exchange policy?

If you need to exchange for the same item, you can email them at support@ponycap.co.uk to get support.

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